To Experience the Future of Retail, You'll Want to Go to the Store - Retail TouchPoints

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less than 15% of all retail sales. That means brick-and-mortar is still going strong, and not […]

What are customer touchpoints? Examples + identifying them

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To Experience the Future of Retail, You'll Want to Go to the Store - Retail TouchPoints

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To Experience the Future of Retail, You'll Want to Go to the Store - Retail TouchPoints

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