S4 Episode 296: Customer Success for Brand Success with Scott
According to Gainsight’s 2022 Customer Success Index, companies that reported the highest net revenue retention rates (NRR) also reported investing 10% of their revenue in their customer success and customer success operations (or CS Ops) teams - which translates to the fact that investing in custom
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S4 Episode 296: Customer Success for Brand Success with Scott Salkin of Gainsight — Greg Kihlström Marketing Technology
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